Our customer service team is available Monday through Friday 8:00am – 4:00pm GMT. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
Please contact our customer support team (firstname.lastname@example.org) quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. Refunds cannot be given if the fault is as a result of misuse.
Please note we cannot accept exchanges on any apparel orders (t-shirts, hoodies and pyjamas). If the size you desire is out of stock or you have questions, please contact Customer Service.
How can I make a return?
To return an item, you must contact us mentioning your full details and order#, the customer service representative will send you a packaging slip to include in your shipment. The packing slip is required to process your return.
Do not slap a shipping label on the manufacturer's packaging. Securely package the returned product within an outer box. We strongly suggest you use a shipment method which includes tracking. If that's all too confusing, you can contact us.
Can I return something I received as a gift?
Yes, but you'll need to contact us for assistance. If you can provide the email address, first and last name, or last name and post code of the gift giver, we can get your return started.
How long do returns take to process?
Return processing can take up to 2-4 weeks. If you have not received a refund after that time, please contact Customer Service.
What do I do if my product is damaged?
Take a picture of the damaged area(s) and send them to email@example.com and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the email has been submitted.
What if I paid via Paypal?
If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase. This will appear as credit in your Paypal account which you can use to make a purchase, or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.
How do I exchange something?
We currently do not offer exchanges. But please feel free to contact our customer service team.
Rights under English Law
This returns policy does not affect your statutory rights.